U.S. Citizenship and Immigration Services launched a new self-service tool allowing benefit requestors and their attorneys and accredited representatives to reschedule most biometric services appointments before the date of the appointment.
Previously, benefit requestors and accredited representatives could only request to reschedule a biometric services appointment by calling the USCIS Contact Center. With this new tool, those individuals who have created a USCIS online account can reschedule most requests for biometric services appointments without having to call the Contact Center. The new tool, however, cannot be used to reschedule an appointment that has already been rescheduled two or more times, is within 12 hours, or has already passed.
You must have good cause to reschedule. Good cause exists when the request provides sufficient reason for the benefit requestor’s inability to appear on the scheduled date. Sufficient reasons may include, but are not limited to:
Illness, medical appointment, or hospitalization;
Previously planned travel;
Significant life events such as a wedding, funeral, or graduation ceremony;
Inability to obtain transportation to the appointment location;
Inability to obtain leave from employment or caregiver responsibilities; and
Late delivered or undelivered biometric services appointment notice.
USCIS only accepts untimely rescheduling requests made to the USCIS Contact Center and does not accept untimely requests to reschedule by mail or in person at a USCIS office or through the myUSCIS online rescheduling tool.